Track Repairs & Warranty
Job cards, IMEI search, warranty tracking, expiry alerts, supplier claims — one workflow.
DigitalNation BMS — Track Repairs and Warranty
Track both repairs and warranty in BMS — find devices by IMEI, build job cards, auto-track warranty, expiry alerts, supplier claims. For mobile shops and electronics. This tutorial walks you through both workflows.
The customer walked off — and now you’re not sure whose phone had which problem. Or when the warranty runs out. That ends today.
When to Open a Repair Job
Any time a customer leaves a device for repair — phone, laptop, anything.
Minimum record:
| Item | Why it matters |
|---|---|
| Customer name and phone | To reach them |
| Device details | Model, color, IMEI |
| Issue description | What’s wrong |
| Estimate | What you quoted |
Step 1: Start a New Job
Location: /vendor/repair-jobs
Capture: Job list + "New Job" button
Open Repair Jobs → click New Job.
Step 2: Customer and Device
Location: /vendor/repair-jobs/new
Capture: Customer + device model + IMEI + password fields
| Field | Why it matters |
|---|---|
| Customer name + phone | Contact and verification |
| Device brand and model | Right identification |
| IMEI | Unique number |
| Device password | So you can test it |
Tip: Write the device password down. Don’t let “it won’t unlock” become a problem later.
Step 3: Issue and Estimate
Location: /vendor/repair-jobs/new → Diagnosis
Capture: Issue description + estimated cost + promised date
- Issue description — what the customer said
- Estimated cost — a rough figure
- Promised date — when it’ll be ready
Tell the customer — in writing. No future arguments.
Step 4: Job Complete
Location: /vendor/repair-jobs/{id} → Status
Capture: Status selector + final cost + parts used
When the repair is done:
- Status → Complete
- Final cost — what it actually took
- Parts used — if pulled from stock
The system recalculates profit and cost on its own.
Step 5: Delivery and Confirmation
Location: /vendor/repair-jobs/{id} → Deliver
Capture: Delivered date + signature + payment received
Click Deliver → confirm with the customer → log the payment.
Done — job recorded, customer satisfied, you unbothered.
Warranty Tracking
Every sale carries its own warranty — in days, per product.
On the Warranty page:
- What, until when — all clear
- Search by IMEI — any device, instantly
- Expiry alerts — before it slips away
- Warranty card PDF — print it, hand it to the customer
Warranty claim — faulty item came back? File it against the supplier in one click.
Frequently Asked Questions
How do I track mobile repairs and warranty with software in Pakistan?
In BMS, go to Repair Jobs → New Job — enter customer, device, IMEI, issue, estimate. A job number is auto-generated; print the job card. When the work is done, update status, record payment, and confirm delivery. Warranty is tracked automatically — search by IMEI, expiry alerts, supplier claims in one click.
Can I edit a repair job later?
Yes — estimate, final cost, notes — all editable.
How does warranty attach itself?
At the moment of sale — linked to the product or IMEI. No manual step.
A customer comes in with a warranty claim?
Search by IMEI → warranty status appears → file the claim.
Can I send the warranty claim to the supplier?
Yes — file the claim, upload a damage photo, and click “Send to Supplier”. Your loss becomes zero.
Flow
Customer ← Device ← Issue ← Estimate ← DeliverRelated Sections
- Repair Jobs Guide — Full feature reference
- Warranty Guide — Automatic tracking
- First Sale — Selling with warranty