DigitalNation BMS — Warranty

The customer brought back a mobile.

“Bhai, bought it four months ago. It’ll be under warranty, right?”

You don’t remember. Four months ago — which mobile was it? Did it have warranty? For how long?

You open the notebook. Search for a slip. The IMEI must be written somewhere — but where?

The customer waits. You sweat.

Finally you say “yes, it’s in warranty” — and pay for the repair out of your own pocket. No proof whether it was in warranty at all.

Or — you refuse. The customer leaves angry. Your reputation takes the hit.

DigitalNation BMS (Business Management Software) ends this.

The customer arrives, gives the IMEI — or just their phone number.

You search. Two seconds. The screen shows:

• Sale date — when it was sold
• Warranty period — how many days / weeks / months
• Warranty expiry — valid until when
• Days remaining — in warranty or not
• Product details — which model, which IMEI
• Customer’s name

You turn the screen toward him. He looks. The truth on screen.

In warranty? Repair is your responsibility — and you claim from the supplier. Warranty expired? You explain — with proof.

No argument. No loss. No embarrassment.

Every warranty, fully auto-tracked

In BMS, warranty applies automatically — when you add the product or make a sale:

• With products — warranty duration (days / weeks / months)
• With every sale — warranty start and end dates
• With every IMEI — unit-wise tracking (for mobiles)
• Alerts — before warranty expires
• Search — instant by IMEI or phone
• Claim records — if repair is needed
• Reports — how many warranties are active

Set once — automatic forever.

What you can do with warranty

Before & After BMS

Same customer. Same products. Just complete protection, no losses.

DigitalNation Support — when a warranty gets messy

Sometimes the warranty period was set wrong. Sometimes a sale got duplicated. Sometimes an IMEI was entered wrong.

Don’t worry. DigitalNation Support is with you:

• Verify the warranty
• Correct the wrong entry
• Find by IMEI — if you can’t remember
• Reset warranty if necessary
• Via WhatsApp or call, quickly

We never change your data silently. Every correction is dated and logged.

Setting up warranty — with products

Step 1: Products → new or edit

Step 2: Warranty details:

Step 3: Click “Save” — now auto-applies on every sale

How to check a warranty

Step 1: Go to Warranty from the dashboard

Step 2: In the search bar, enter:

• IMEI / Serial — if the customer has it
• Customer’s phone — if you remember
• Sale number — if you have it
• Customer’s name — if you remember

Step 3: Result on screen — complete detail:

• Sale date
• Warranty duration
• Expiry date
• Days remaining
• Product and IMEI
• Customer’s name

Step 4: Show the customer — screen or PDF

💡 Pro tip: If the customer came to check warranty, generate a Warranty Card PDF and send it — on WhatsApp or print. Reflects your professional approach.

Warranty card — for the customer

When: At the time of sale, or whenever the customer asks.

How:

1. Open the sale
2. Click “Print Warranty Card”
3. Download PDF or print
4. Hand to the customer

What’s on the card:

• Customer’s name
• Sale date
• Product and IMEI
• Warranty duration
• Expiry date
• Your business details
• DigitalNation branding

Filing a warranty claim

When: The customer comes for a repair under warranty.

Step 1: Check the warranty by their IMEI or phone

Step 2: If it’s in warranty — click “File Claim”

Step 3: A new repair job gets created:

• Linked to warranty
• Zero cost (recovered from supplier)
• Customer pays nothing

Step 4: Once done → return to customer

Step 5: Click “Send to Supplier” — replacement or refund from the supplier

💡 Pro tip: Upload a photo with the IMEI in the warranty claim — and a photo of the damage. When talking to the supplier, your proof is stronger.

Expiry alerts

When: Reminder to the customer before warranty expires.

How:

1. Warranty → “Expiring Soon” tab
2. Each sale shows:
   • Customer’s name
   • Product and IMEI
   • Expiry date
   • Days remaining (under 30 days)
3. Click “Send Reminder” — WhatsApp message prepared

In the message:

• Customer’s name
• Product name
• Warranty expiry date
• Contact us if there’s any issue

💡 Pro tip: Send the reminder 30 days in advance. The customer gets a chance to check for any issue — while the warranty is still active. Strengthens the relationship.

Search & filters

Search bar: IMEI / Serial, customer name, phone, sale number

Filters:

• Status — Active / Expired / Expiring soon
• Product — for one specific product
• Date range — Today / This Week / This Month / Custom

Frequently asked questions

Important notes

💡 Always enter IMEI When selling a mobile, always enter the IMEI — it’s the strongest proof of warranty.

💡 Set warranty in products Set once — auto-applies on every sale. No confusion later.

💡 Hand the customer a card Give the warranty card. Customer is reassured, your professional approach shows.

💡 Remind 30 days before expiry Set expiry alerts. The customer gets a chance to check — while the warranty is still active.

💡 Photos in warranty claims Upload a photo of the damage — supplier claims become stronger.

💡 Respect even out of warranty If warranty is expired, explain politely — with proof. The customer returns, your reputation stays intact.

Flow

Set warranty in products ← Duration, type
    ↓
Sale happens ← Warranty auto-applies
    ↓
Customer returns ← Check by IMEI or phone
    ↓
In warranty? → [Repair](/guide/repair-jobs) job + supplier claim
Expired? → Explain politely, with proof
    ↓
30 days before expiry → Reminder → Customer checks
    ↓
Result: Every warranty fully tracked, no arguments,
no losses, customer trust stronger.

Related sections

• Products — Set warranty and IMEI tracking
• Sales — Automatic warranty entry
• Repair Jobs — Warranty-tracked repairs
• Returns — Warranty claims and returns
• Reports — Warranty reports

Next: Settings — Complete configuration of your DigitalNation account